Subscription
Your subscription
What the Sofia subscription includes, how it works and where to find each topic: plans, free plan, limits, cancellation, invoices.
The subscription gives access to Sofia, the same app on web and mobile. Sofia takes care of hosting and network connections: you click “Connect a network”, she does the rest. The difference between two accounts comes down to the plan chosen, which sets what you can create.
Is there a free plan?
Yes: every account starts on the Free plan, at no cost and with no credit card. It posts a limited number of times per network per month and includes the free launch campaign; its limits are detailed in Plans and limits.
Members of an establishment do not subscribe: they work with the owner's plan. On Free, the post quota belongs to the establishment and is shared by everyone. See The Free plan.
On the web or in an app store
| Topic | Subscription taken on the web | Subscription taken in the App Store or Google Play |
|---|---|---|
| Where to manage it | Settings, “Subscription & billing”, “Manage my subscription” button | In the store: the store’s subscription sheet |
| Who bills | Sofia’s payment provider | The App Store or Google Play |
| Invoices and payment methods | Settings, “Subscription & billing” | In the store |
Subscription states
The “Subscription & billing” page shows the state of your subscription. Only the owner can subscribe or manage it.
| State | What it means |
|---|---|
| Free | You are on the Free plan, with no credit card and no end date. See The Free plan. |
| Free trial | A paid plan that starts with a trial period granted by the store (App Store, Google Play): the plan is already active and the first payment happens on the date shown. This is not the Free plan. |
| Active | The subscription is running; the page shows the next due date. |
| Ending soon | You have canceled: the subscription ends on the date shown and will not renew. |
| Payment needed | The last payment did not go through. Update your card in “Payment methods”. |
| Ended | The subscription has ended: you go back to the Free plan. An account Sofia covers without online payment (signed up before October 8, 2026, or under contract) keeps the Starter rights. |
| Custom | A Business contract, followed by Sofia’s sales team. |
What this section covers
- Plans and limits: Starter, Autopilot and Business, what each includes.
- The Free plan: what it allows, its post quota and moving to Starter.
- Managing your subscription: change plan, change billing period, cancel.
- Limits and overages: each cap and how to lift it.
- Downgrades and cancellation: what really changes in your account.
- Referral: your SOF-… code and AI credits.
- Invoices and support: your invoices, and how to reach a person.
Not in this section
Everything about using Sofia (publishing, scheduling, connecting a network) is described in the getting started guide.