Uploads and rejected media
File too large, type rejected, import limit, invalid link: media upload errors in Sofia and how to work around them.
On this page
Accepted sizes and formats“This file is too large”“This file type isn’t accepted”“You’ve reached the limit of 30 imports per hour”“This file couldn’t be verified”An import “From a link” fails“The upload didn’t go through”In a postAccepted sizes and formats
The limits are not the same depending on whether you import into the media library or add media to a post.
| Where | Formats | Size |
|---|---|---|
| Media library | JPEG, PNG, WebP | 10 MB at most |
| Media library | MP4, MOV | 100 MB at most |
| Composer | JPG, PNG, MP4 | 40 MB at most |
The media library also limits imports: 30 per hour at most.
“This file is too large”
The file exceeds the allowed size: 10 MB for an image, 100 MB for a video in the media library. Export it again lighter, or compress the video, then try again.
“This file type isn’t accepted”
Use JPEG, PNG, WebP, MP4 or MOV. Another format, such as a PDF, is rejected.
“You’ve reached the limit of 30 imports per hour”
Wait a little and try again, or import fewer files at a time.
“This file couldn’t be verified”
Sofia could not read the image. Export it again as a JPEG, between 320 and 8,000 pixels wide, then try again.
An import “From a link” fails
The address must start with https:// and point to an image or a video. Check that it is reachable without signing in. If the import still fails, download the file and import it from your device.
“The upload didn’t go through”
Check your connection and try again.
In a post
- A single post does not mix photos and videos.
- When a network accepts fewer media files than you added, the composer says so: “… accepts at most N media files per post”.
- If the network rejects the media afterwards, the post goes to “Failed” with the reason “media rejected”: replace it from “Edit”, then “Try again”.
See Images and video and Posting rules by network.